Certificate II in Workplace Skills (BSB20120)

Certificate II in Workplace Skills (BSB20120)
Gold Coast
Course Duration
52 weeks
*Includes 46 weeks of study and 6 weeks of holiday


Certificate II in Workplace Skills
Monday Tuesday Wednesday
9:00 am - 10:45am Supervised study Learning support Delivery
10:45am - 11:00am Break
11:00am - 1:00pm Supervised study Learning support Delivery
1:00pm - 1:30pm Break
1:30 - 4:30pm Supervised study Learning support Delivery

* Timetables are subject to change without previous notice and are available upon request.

Entry Requirement

There are no specific formal entry requirements for this qualification.
Gold Coast Learning Centre student entry requirements include the agreement that students will comply with Vet Entry Requirements.

Please note only Australian issued evidence is accepted.


  • Apply communication skills
  • Work alongside colleagues and managers
  • Plan and apply time management
  • Employ sustainable work practices
  • Contribute to the health and safety of self and others
  • Work with technology

Career Oportunities

  • Junior Clerk
  • Junior Personal Assistant
  • Office Assistant
  • Receptionist

Units of Competency

BSBCMM211Apply communication skillsCore
BSBOPS201Work effectively in business environmentsCore
BSBPEF202Plan and apply time managementCore
BSBSUS211Participate in sustainable work practicesCore
BSBPEF201Support personal wellbeing in the workplaceElective
BSBTEC202Use digital technologies to communicate in a work environmentElective
BSBTEC203Research using the internetElective
SIRXPDK001Advise on products and servicesElective
BSBTWK201Work electively with othersElective

* Note: Gold Coast Learning Centre reserves the right to change elective units any time to meet the needs of learners and changing industry trends.