Policies and Procedures

Policies and Procedures

We are committed to high standards in all our operations.

To ensure these standards, we have implemented a range of policies and procedures that guide our, actions, and interactions with our clients, customers, and stakeholders. We regularly review and update our policies and procedures to ensure they remain current and effective in meeting the evolving needs of our stakeholders. If you have any questions or concerns about our policies and procedures, please don’t hesitate to contact us.


Code of Conduct
Education Agency Policy and Procedures
Marketing and Information Practices Policy and Procedure
Policy and Procedures for Ensuring Reliability of Assesment Conducted by Agents on Our Behalf
VET Student Recruitment and Enrolment Policy
Course Credit and Recognition of Prior Learning Policy and Procedures
Holiday, Deferral, Suspension and Cancellation of Student’s Enrolment Policy and Procedure
Internet Usage Policy
LLN Policy and Procedure
Plagiarism and Cheating Policy
Student Behaviour Policy
Transfer between Registered Providers Policy and Procedure
VET Orientation Policy
Student Complaints and Appeals Policy and Procedure
Learners with Special Needs Policy
Student Support Services Policy and Procedure
Vocational Academic Progress, Engagement, Attendance Monitoring Policy
Assessments Policy and Procedure
Industry Engagement Policy and Procedure
Trainer and Assessor Policy and Procedure
Validation Policy and Procedure
Certification and USI Policy
Completion within the Expected Duration of Study Policy and Procedure
Issuing and Revocation of Certificates
Version Control Policy
Critical Incident Policy and Procedure
Workplace Health and Safety Policy and Procedure
Staff Capability, recruitment, induction and review
Critical Incident Policy and Procedure
Refund Policy
Changes to Registered Provider’s Ownership or Management Policy and Procedure
VET | Entry Requirements
VET | Course Progress
ELICOS | Entry Requirements
ELICOS | Attendance Monitoring
Australian Skills Quality Authority | ASQA Compliance